1-240-606-7901
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Frequently Asked Questions
Q. How do I make a Reservation?

A. Contact us at (240) 606-7901, or email us at info@TotalPartyandEvent.com.  All
reservations with
Total Party and Event require a Non-Refundable deposit in advance of
the event.  If you need to cancel the event, the deposit will be applicable for future
reservations, but it will not be refunded. The day of the event you will be required to read
and sign our
Rental Agreement and Liability Waiver.

Q. How far in advance do I need to make a reservation?

A. As soon as possible. This will insure the right time/date and inflatable theme for your
party. It is not unusual for Total Party and Event Customers to book weeks and even
months in advance.

Q. When and how do I make the payment?

A. We accept credit card payments. All payments are due before setting up your event.
Payments can be made in Cash preferably although we also accept Visa and MasterCard.
Checks will only be accepted for deposits and when the payment is made at least 3 days
before your event..  We cannot accept payments by check the day of the event.

Q. Do you charge tax?

A. Yes. We are required to charge MD sales tax for all rentals.

Q. What does ALL DAY RENTAL mean?

A. All Day Rental means that you keep the units for at least 4 hours. However, if you wish
to keep the inflatable for additional time please contact us.

Q. Is supervision provided in the cost of the rental?

A. Each inflatable requires one supervisor. For public parties, we provide supervision for a
fee. For your home party we will require you to read, understand, and sign a liability
waiver stipulating all the safety rules and guidelines to be followed. Then you may provide
your own adult supervision. We will gladly accommodate you with supervision for an
additional fee if required.

Q. Are setup and pick up included in the delivery fee?

A. Yes. Setup and pick-up are included in the delivery fee. We will arrive at least 30
minutes before your party to setup. The rental units will be picked up within 1 hour of the
end of
your reserved time. Let us know if an exact pick-up time is needed at the time you reserve
the items.

Q. When do you set-up?

A. It will take approximately 15-30 minutes to set up an inflatable, inspect it for safety,
check operation, and to go over with you the contract/safety guidelines. If you need a
complete package we will coordinate with you the best time for both of us to setup the
event before your invitees arrive. If no electricity is available a generator can be rented for
an additional fee.

Q. Do you deliver?

A. A Delivery charge based on distance will be charged. Each inflatable or any other items
will be delivered anywhere from 30 minutes to 2 hours before your event. Check with us
so we can agree on the best time to setup the event.

Q. What area is needed to setup a inflatable?

A. Ideally, we need a flat surface, preferably grass. The area must be clear of stones and
sharp objects. Inflatables also can be setup on cement or in large indoor areas such as
halls. The area size will depend on which inflatable you rent. Ask for dimensions when you
call. There must be access to a 110-volt electrical outlet. If your party is in a park where
there is no electricity, then we will provide a generator for an additional fee.

Q. What happens if I book a package and it rains?

A. We will accept the cancellation in that case. However, once we set  up equipment  at
your event, the charges will apply. Please keep in mind that inflatables and equipment
cannot be operated in wind over 20mph. Rain will not damage the equipment, but
depending on the item, may increase risk of injury. Keep a good watch on weather
forecasts for your local area.

Q. What happens if an inflatable gets damaged?

A. If the inflatable or any other items become damaged while in operation, help all users
exit the inflatable, stop using the damaged items and contact us immediately. Do not
attempt to continue operation of the equipments until you speak with one of our
associates.

Q. Is Total Party and Event Insured?

Absolutely! We carry Public Liability Insurance.